User Reviews

• Easy to use kit includes swab, bottle, prepaid shipping label, and ship box.
• Calling customer service with any questions is fast, easy, and they are very helpful.
• Sample taking process is quick and easy.
• Results come in 2-3 weeks which is pretty quick it seems.
• Highly recommended for people with nutritional or gut issues.
• Their website also has great resources about gut health and FAQs about the sample kit.
• They give you a questionnaire that, along with the stool test results, helps them tailor a probiotic recommendation to you (that you can then purchase from them).
• I love that they provide actionable data in their results.
• The probiotics are great.

Expert Reviews

• Their website is clean and easy to use.
• Their company has an impressive advisory board.
• The ordering process is a breeze.

User Reviews

• The instructions are good but could be better.
• The results are pretty generic.
• It would be nice if there was more explanation about the results.
• No warning when subscription is up for renewal and customer service didn’t provide a refund.
• CEO appears to argue with his customers.
• Whole thing feels like a marketing ploy to sell probiotics.
• Kit came late.
• Their customer service is usually helpful but sometimes drops the ball.

Expert Reviews

• Their probiotic recommendations are based only 20% on your stool sample and the other 80% is based on your questionairre responses.
• Their results described microbiome population as “growing” but how could they know that from one sample?
• A single measurement of gut bacteria seems less helpful than if the measurements were on a schedule going forward.